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01204 361 463

50 St George’s Road, Bolton, BL1 2DD

Frequently Asked Questions

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Click on one of the questions below to read the answer

1) Are the practitioners all fully qualified?
2) Do I need a doctor’s referral?
3) Are you registered with the major health insurance providers?
4) What do I wear to the sessions?
5) Can a friend/relative accompany me?
6) What should I expect from my first visit?
7) Do you do home visits?
8) What is your Privacy Policy?

Are the practitioners all fully qualified?

All Physiotherapists at St George’s Multi-therapy centre are fully qualified and certified with the Health and Care Professions Council.

Do I need a doctor’s referral?

You do not necessarily need to see your doctor prior to physiotherapy, unless your insurance company stipulates this. If you are paying for treatment independently you are fine to see a physiotherapist first. We may contact your GP or ask you to visit them if we feel this is necessary.

Are you registered with the major health insurance providers?

Yes, we are registered with the major providers, including BUPA, AXA PPP & Aviva.

What do I wear to the sessions?

It is recommended that you wear loose fitting clothing. Shorts are normally required for lower limb problems. Vest tops are useful for upper limb problems. Your physiotherapist will require you to partially undress to assess and treat your problem appropriately.

Can a friend/relative accompany me?

Of course you are welcome to have a friend or family member in the treatment room if this makes you more comfortable. Children and babies can also come into the room, although you may find it easier for someone else to look after them, so there are no distractions during your session!

What should I expect from my first visit?

On the initial visit your physiotherapist will need to perform a thorough assessment. This begins with a talk about the problem and your general health. You will then have a physical assessment which will look into your movements and identify the affected tissues. This helps your physiotherapist make an accurate diagnosis of what the problem is. This will be explained to you at this stage. There is usually time to start the treatment on the first visit.

Do you do home visits?

Yes, we are able to arrange a physiotherapist to visit you at home if this is necessary. However the price will vary depending upon travel times.

What is your Privacy Policy?

General Data Protection Regulations (GDPR) privacy notice for Linsey Knowles and associates Physiotherapy clinic at St Georges Multi-therapy Centre 2018

Who processes your information?
Linsey Knowles and Associates and reception staff at St Georges Multi-therapy centre, 50 St Georges Rd, Bolton, BL1 2DD are the data processors. Linsey Knowles and Mark Lomax (Practice owner) will be the data protection officers. Contact 01204 361463. We are registered with the Information Commissioners Office (ICO).

What data is collected?
Linsey Knowles and Associates Physiotherapy clinic collects personal information about you in a variety of ways when you visit our website, use our appointments and record keeping web application, or deal with us by email or on the phone. Your payment information e.g. credit card details, is processed securely and privately by a third-party processor that we use. We do not have access to that information at any time.

Why do we collect and use your information?
The personal information we collect is used to provide you with physiotherapy healthcare services you request and to operate our business efficiently. We use it for treatment records, billing, identification, service improvement, research, e-newsletters and also for contacting you when necessary.
During the course of your treatment we will need to hold some of your personal information. For example, we need to hold your contact details for appointment purposes and we also need to store your clinical notes on the premises or with a third-party storage company as a basic requirement of our clinical professional standards. Assessment notes will likely contain confidential and sensitive personal information such as your medical history and details of previous and current treatment episodes.
You can contact us at any time to let us know that you do not want us to use your information for this purpose.
If you do not provide personal information to us we may not be able to provide our services or services most suited to your needs.

Will your information be shared?
We will never pass any of your contact details to a third party and under no circumstances pass on any of your clinical records unless you have given your expressed consent in cases where medical reports are required as part of your treatment. If you have been referred to us by a medical practitioner, we may send correspondence to aid your treatment and then a discharge letter is often sent on completion of treatment. You have every right to see these letters or any other records pertaining to your treatment if you officially request to do so via a ‘subject access request’. We can also confirm that your data will not be used for any automated profiling purposes.
We may only disclose personal information when we believe it is required to assist with a lawful investigation or comply with the law, if we believe disclosure is necessary to protect our rights, or if some or all of the assets and operations of our business are or may be transferred to another party.
From time to time third party service providers who assist us with our activities, such as website hosts, IT back-up service providers, and other IT or payment service providers, may also have access to personal information held by us and may use this information on our behalf. We will not sell, rent or share your personal information with third parties in other ways without your consent.
By providing your personal information to us, you consent to us transferring this information to third party IT provider.

Where we store and transfer your data
We may hold your personal information in electronic and paper databases. We take all reasonable steps to keep any personal information we hold about you secure. We restrict access to personal information to our clinicians who require that information in order to provide you with the requested necessary healthcare services.
Personal contact details are used solely for appointment purposes and are stored securely on a cloud-based computerised diary system.
The information you provide to us may be transferred to and stored in countries outside of the European economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service. If we transfer or store your personal data outside the EEA in this way, we take steps with the aim of ensuring that your privacy rights continue to be protected in accordance with GDPR.
We do not use or disclose sensitive data, such as race, religion or political affiliations without your explicit consent.

Keeping your data secure
The transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try and prevent unauthorised access.

How long your personal data will be kept for?
Clinical notes no longer in use are securely archived after two years and securely destroyed on-site by a specialist company after eight years. We are however required to retain records for a longer period when the patient is a child.

Access to your data
GDPR gives you the right to access information held about you by us.
You may request that we correct personal information we hold about you that is inaccurate or out-of-date.
You also have the right to have your personal data deleted on request and to withdraw treatment consent. However, we are required to retain notes pertaining to treatment episodes and any withdrawal of treatment consent would result in termination of your treatment episode.
Please write to us at the above contact details or by email if you wish to request confirmation of what personal information we hold relating to you. There is no charge to provide you with details of the personal data that we hold. We will provide this information within one month of you requesting the data. This data must be collected personally by visiting the clinic and signed for.

Changes to this policy
We may review and amend this Privacy Policy from time to time. We will post updated versions of the Privacy Policy on our website.

Questions or complaints
You can contact us via the Contact Us page on this website. If you have any questions about this Privacy Policy, the way that we handle your personal information, please let us know. If you have a complaint about how your personal information has been handled, please let us know us immediately. We take your privacy seriously and we will respond to your complaint as soon as we can.


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